Large changes in the banking landscape mean that consumers are spoiled for choice, and recent studies suggest that many would even consider switching to competition – including to non-traditional players – if their current service providers fell behind and did not meet their expectations.Ĭustomer expectations no longer depend on a multichannel strategy per se. With these expectations, they challenge what the banks do, Same way as their media streaming service or their favourite large tech company does.
They expect their bank to meet their individual needs and preferences in the
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In fact, today's mobile-first society enables customization on a scale never seen before that has transformed consumer habits – from how they spend their free time to how they plan vacations, where and when they shop, and even how they manage their homes. And why shouldn’t they? They expect the same from their social media platforms, where personalised ads are as familiar now as they were once disconcerting. And consumers' expectations of digital services and platforms are changing even faster.įor example, consumers are no longer completely satisfied with having content available digitally and on demand they want personalised suggestions specifically tailored for them. They expect to have access to their information and to carry out an ever-expanding list of banking actions anywhere, at any time and on any device.įremont, CA: Technology has never accelerated changes in consumer behaviour so quickly that whatever the vanguard is today will become tomorrow's status quo. As more lenders become aware of the company and embrace the power of new digital technology, GoDocs is positioned to continue its industry leadership and successfully drive exponential growth.Banking clients are no different when it comes to managing their money. With such a strong start to the year, the rest of 2022 is looking bright for GoDocs. The GoDocs platform is the first to work as an attorney does - creating documents clause-by-clause and offering all the protections lenders require for even the most complex loans." Up to now loans of this value were almost entirely documented by attorneys. We tripled the number of loans in the $2M - $50M range and generated robust attorney-quality closing documents for these loans in seconds, at a fraction of the cost that high-paid attorneys would charge. James Martin, GoDocs VP of Operations, added "Lenders significantly expanded use of GoDocs for loans with value greater than $2M in the first half. There is tremendous interest in our cloud platform, and I expect we will continue to grow at this rate or better," commented GoDocs' CEO, Steve Butler.Ĭomments from HomeStreet Bank, a large GoDocs customer, support the high interest among lenders for GoDocs - "GoDocs makes generating our closing documents simple and fast, and lowers our costs. Each time, we were able to prove we can deliver this value proposition and, as a result, won a lot of new business. Faster closings, reduced costs in operations, lower dependence on hiring to scale their business, improved 50-state compliance, and lower closing costs for borrowers were on the top of lenders' lists. "In the first half many lenders came to us looking for help to be more competitive in a volatile lending market.
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